Privacy Policy
Last updated: 16 August 2026
Bikes & Bants respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what personal information we collect when you use the Bikes & Bants website, place an order, contact us or otherwise interact with our services.
1. Who we are
Bikes & Bants is a trading name used by a UK-based self-employed sole trader.
For privacy-related questions or requests, please contact us through our Contact page or by email:
Email: info@bikesandbants.com
2. Information we collect
Depending on how you interact with our website, we may collect:
Your name
Billing and delivery address
Email address
Telephone number, where provided
Order and purchase information
Information you provide when contacting us
Information relating to returns, refunds or customer service enquiries
Website usage and technical information, such as IP address, browser type and device information, where collected through website technologies such as cookies
We do not need or intentionally collect sensitive personal information such as health information or financial information such as your full payment card number.
Payment information is processed by our payment providers and we do not have access to your full payment card details.
3. How we use your information
We may use your personal information to:
Process and fulfil orders
Arrange delivery of products
Process payments and refunds
Communicate with you about your order
Respond to questions and customer service requests
Deal with returns, replacements and complaints
Maintain records of transactions
Operate, maintain and improve our website
Detect and prevent fraud, misuse or other security issues
Meet legal and accounting requirements
We only use personal information where we have a lawful basis for doing so.
For example, we may need to process your information because it is necessary to fulfil a contract with you when you place an order, or because we have a legal obligation to retain certain records.
4. Who we share information with
We may share relevant personal information with trusted service providers where necessary to operate the Bikes & Bants store.
These may include:
Squarespace
Our website and online shop are hosted and operated using Squarespace.
Squarespace may process information relating to website visitors, customers and orders.
Payment providers
Payments are processed through the payment services available through our website, including Squarespace Payments.
Payment providers process payment information securely in order to complete transactions.
Inkthreadable
Our products are produced and fulfilled by Inkthreadable.
When you place an order, we may provide Inkthreadable with the information necessary to produce and deliver your order, such as your name, delivery address, email address, order details and the products purchased.
Inkthreadable uses this information to manufacture and fulfil your order.
Other service providers
We may use other service providers where reasonably necessary to operate the website, fulfil orders, provide customer support, maintain security or comply with legal obligations.
We do not sell your personal information to third parties.
5. Marketing
We will only send you marketing communications where we have a lawful basis to do so.
Where consent is required, you will be given the opportunity to provide consent and can withdraw it at any time.
You can contact us if you no longer wish to receive marketing communications.
6. Cookies and similar technologies
Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, operate the shopping basket and checkout, understand website usage and improve our services.
Some cookies may be provided by third-party services used by the website.
Where consent is required for non-essential cookies, we will provide appropriate information and controls.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected.
Some information relating to purchases and financial transactions may need to be retained for longer periods because of legal, accounting or tax requirements.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.
8. Keeping your information secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
9. Your data protection rights
Depending on the circumstances, you may have rights under UK data protection law including the right to:
Request access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information where there is no lawful reason for us to continue processing it
Ask us to restrict how we use your information in certain circumstances
Object to certain types of processing
Request a copy of certain personal information in a portable format
Withdraw consent where processing is based on consent
These rights are subject to certain legal conditions and exceptions.
To exercise a data protection right, contact us using the details above.
10. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we have the opportunity to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO), which is the UK's independent data protection regulator.
You can find information about making a complaint on the ICO's website.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or the way we process personal information.
The latest version will always be available on this website.