Returns & Refunds
Last updated: 16 August 2026
We want you to be happy with your Bikes & Bants purchase. This policy explains when returns, refunds and replacements are available.
Your statutory consumer rights are not affected by this policy.
1. Faulty, damaged or incorrect items
If your order arrives:
damaged;
faulty or defective;
materially different from the product description; or
as the wrong product,
please contact us as soon as possible at info@bikesandbants.com
Please include your order number and, where appropriate, photographs showing the problem.
We will assess the issue and, where required by law, provide an appropriate remedy such as a replacement, repair or refund.
You will not be required to pay the cost of returning an item where the return is required because the item is faulty, damaged, incorrect or not as described.
2. Change-of-mind cancellations
For standard products that are not personalised or made specifically to your individual requirements, you generally have a legal right to cancel an online purchase within 14 days of receiving the goods, without giving a reason.
If you wish to exercise this right, please contact us at info@bikesandbants.com within 14 days of receiving your order.
After telling us that you wish to cancel, you normally have a further 14 days to return the goods.
Returned goods should be in an appropriate condition. You may handle goods as reasonably necessary to establish their nature, characteristics and functionality, but you may be responsible for any reduction in value resulting from handling beyond what would reasonably be allowed in a shop.
3. Personalised and custom-made products
Some products may be personalised or produced specifically to a customer's individual requirements.
Where a product is genuinely personalised or made to the customer's specifications, the statutory 14-day change-of-mind cancellation right may not apply.
This does not affect your rights if the product is faulty, damaged, defective or not as described.
If you are unsure whether your particular product qualifies for this exception, please contact us before placing your order.
4. Refunds
Where you are legally entitled to a refund following cancellation, we will process the refund within the applicable legal timeframe.
For a standard cancellation, we will refund the price paid for the goods and the cost of standard delivery.
If you selected a more expensive delivery option, we are not required to refund the additional amount above the cost of standard delivery.
Refunds will normally be made using the original payment method.
5. Return postage
If you are returning an item because you have simply changed your mind, you may be responsible for the direct cost of returning the item, where permitted by law and where this has been made clear to you before purchase.
If an item is faulty, damaged, incorrect or not as described, we will cover the reasonable return costs where required by law.
6. Items that have been damaged or altered
We may not be able to provide a full refund where an item has been damaged or its value has been reduced through handling beyond what is reasonably necessary to inspect the product.
This does not affect your statutory rights where the item was already faulty, damaged or not as described when supplied.
7. How to request a return or refund
Please contact:
Email: info@bikesandbants.com
Please provide:
your name;
order number;
details of the product;
the reason for contacting us; and
photographs where relevant, particularly for damaged or faulty items.
We will then provide instructions appropriate to your circumstances.
8. Your statutory rights
Nothing in this policy removes or limits your statutory consumer rights.
Goods supplied to consumers must be of satisfactory quality, fit for purpose and as described.
If an item is faulty, defective or not as described, you may have rights to a repair, replacement, price reduction or refund depending on the circumstances.